Launch is not the end, it is the beginning
An application left unattended after launch degrades predictably: versions with known vulnerabilities appear, the certificate expires on a Saturday, the disk fills up, and the backup everyone assumes is running has not run for four months.
None of these is dramatic if it is caught in time. All of them become expensive emergencies if nobody is watching.
What a maintenance contract covers
- Security updates for the framework, the libraries and the server, tested before they are applied
- Availability monitoring and an alert when the application stops responding
- Automatic backups and, crucially, periodic verification that they restore
- Tracking production errors and fixing the ones that affect users
- A monthly budget of hours for adjustments and small improvements
- A monthly report of what was done and what comes next
A response time agreed in advance
The word "urgent" means something different to everyone, so we define it in the contract. We agree what counts as a critical incident, how quickly we respond to each category, and during which hours.
We prefer commitments we can genuinely keep. We do not promise round-the-clock cover we cannot staff.